Welcome to Tidal Restoration. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or quote request form
- Call or email us
- Subscribe to updates or newsletters
- Request restoration services
The information collected may include:
- Name
- Email address
- Phone number
- Property address
- Service details
- Any additional information you provide
We may also automatically collect certain information such as:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
How We Use Your Information
We use the information we collect to:
- Provide and manage restoration services
- Respond to inquiries and customer support requests
- Schedule inspections and appointments
- Improve website functionality and user experience
- Send service updates or promotional communications
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information. However, we may share information with:
- Service providers and contractors assisting in operations
- Insurance companies when necessary for claims support
- Legal authorities if required by law
- Website analytics and hosting providers
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve website performance. You can disable cookies through your browser settings, though some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no online transmission or storage system can be guaranteed as completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request corrections or deletion
- Opt out of marketing communications
- Request limitations on data processing
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Text Messaging (SMS)
If you give us your mobile number and agree to receive text messages (for example, through the chat widget on our website), we use it only to respond to your request and to send messages about your service, such as replies to your inquiry, appointment confirmations, technician arrival updates and job status. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all information-sharing described in this policy and will not be shared with any third parties, except service providers that help us deliver the messages.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Tidal Restoration
Phone: (813) 510-6137
Website: www.tidalrestoration.com