24/7 Emergency Restoration — St. Petersburg & Tampa Bay

How fast can Tidal Restoration respond to a water damage emergency in St. Petersburg or Tampa?

Tidal Restoration arrives on-site within 60 minutes for emergency calls throughout Tampa Bay. We operate 24/7/365 — including nights, weekends, and holidays. Our St. Petersburg team serves Pinellas County and our Tampa team covers Hillsborough County. Call (727) 273-7393 for St. Pete/Pinellas or (813) 510-6137 for Tampa.

What should I do immediately after water damage before you arrive?

Shut off the water source if safe to do so. Turn off electricity to affected areas if water is near outlets or panels. Move valuables off the floor. Do not use a standard vacuum to remove water — it’s not designed for it and can cause electrical hazards. Document everything with photos for your insurance claim. Then call Tidal Restoration — we’ll walk you through next steps while our crew is en route.

Does Tidal Restoration handle fire and smoke damage emergencies?

Yes. We respond 24/7 to fire and smoke damage in St. Petersburg, Tampa, Clearwater, and throughout Pinellas and Hillsborough counties. Fire damage response includes emergency board-up and tarping, smoke and soot removal, odor elimination, structural drying from firefighting water, and full reconstruction coordination. We work directly with your insurance carrier.

What counts as a mold emergency?

A mold emergency exists when visible mold covers more than 10 square feet, when mold is in an HVAC system (spreading spores throughout the building), when occupants are experiencing respiratory symptoms, or when mold follows a sewage backup (black water contamination). Tidal Restoration provides emergency mold containment and remediation 24/7 — license #MRSR5578.

Working With Your Insurance

Tidal Restoration works directly with your insurance carrier and provides all required documentation for your claim — moisture readings, drying logs, photo documentation, and itemized scope of work. We work with all major carriers and will communicate with your adjuster directly. Every policy is different, and your insurance company decides coverage. We document the damage and work directly with your insurance company and adjuster.

Will a real person answer if I call at 2 a.m.?

Yes. Every call to Tidal Restoration is answered by a person, 24 hours a day, 7 days a week, including holidays. Call (727) 273-7393 in Pinellas County or (813) 510-6137 in Hillsborough County.

Do you handle sewage backups after hours?

Yes. Sewage backups are an emergency because the water is contaminated. Stay out of the affected area, keep kids and pets away and call us. We extract, clean, disinfect and dry to IICRC standards.

My condo is flooding from the unit above. Can you come now?

Yes. We start drying your unit right away and document the source and the damage for you, the other owner and the association. See condo and HOA water damage.